After the courier service delivers your package, please inspect the product carefully. If there are any visible damages (such as torn packaging or crushed items), or if the product does not match your order, please contact us immediately by phone at +383 49 346 797 or via email at fluturskincare@gmail.com, including your personal information (full name and phone number), along with the reason for the replacement/return request.

Please make sure to contact us no later than 24 hours after receiving the package. Our team will inform you about the next steps as soon as possible.

Product replacements can be arranged in agreement with our customer support team. The product must be returned to us via courier service at the customer’s expense. Once we receive the product, we will inspect it for damages and then send an appropriate replacement.

If the purchased product shows defects in accordance with the Consumer Protection Law, please proceed according to the complaints procedure for goods purchased through an online store. Together with the completed complaint form, the request should be sent to: fluturskincare@gmail.com.